Terms of Sale Agreement

Terms of Sale Agreement

By making a purchase through our online store, you confirm that you understand and agree to the following terms:

Virtual Items

1. Final and Irreversible Transactions: All transactions for in-game gold, Sovereigns, and tokens are final and irreversible. Once the purchase is completed, no refunds or exchanges will be granted.
2. Server Availability: Gold, Sovereigns, and tokens are currently not available on the Paths of Virtue server.
3. Post-Exchange Responsibility: UORealms is not responsible for any loss of in-game virtual items, currencies, or the like after the exchange is completed.
4. Donation Acknowledgment: By making a purchase, you acknowledge that it is a donation to the UORealms community, and in exchange for this donation, you are being offered an in-game virtual item or perk. These payments are in exchange for virtual items and are not tax-deductible donations.
5. Acknowledgment of Terms: By making a purchase, you acknowledge that you have read and are bound by the Terms of Service, and you understand your responsibilities and the limitations of this transaction.

Physical Items

1. Returns, Exchanges, and Refunds: We will always work with purchasers to assist with refunds, returns, and exchanges where applicable, but it is at the discretion of UORealms.
2. Ineligible Items: Software, virtual items, and custom items are not eligible for any return, refund, or exchange.
3. Eligible Items: Apparel and similar items are eligible for refund, return, or exchange within 30 days of receipt and should be in like-new condition.
4. Request Process: Anyone considering a request for a return, exchange, or refund should email support@uorealms.com, providing their order number and the reason for the request. We will respond as quickly as possible to discuss further.

General Policies

1. Shipping and Handling: All physical items will be shipped according to the shipping method chosen at checkout. We are not responsible for any delays or damages caused by the shipping carrier.
2. Order Cancellations: Orders for physical items can be canceled within 24 hours of purchase, provided the item has not yet been shipped. To cancel an order, please contact us at support@uorealms.com.
3. Damage and Defects: If you receive a damaged or defective item, please contact us immediately at support@uorealms.com with your order number and a description of the issue. We will work with you to resolve the problem.

By making a purchase through our online store, you confirm that you have read, understood, and agree to the terms outlined above. This acknowledgment is a part of ensuring transparency and mutual understanding in our community.

Please review these terms carefully before proceeding with your purchase. If you have any questions or concerns, feel free to contact us at support@uorealms.com.

For more details, please refer to our full Terms of Service.